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Schneider-Kreuznach Service

Schneider-Kreuznach Industry Service

Schneider-Kreuznach products are known for their high quality and long service life. However, if a repair is required, you wish to submit a complaint, or need to return a product, our service team will be happy to assist you quickly and efficiently.

Send a Lens for Repair or Complaint Handling

If you would like to have a lens repaired or submit a complaint regarding a product, please complete the Repair Form and include it with your shipment. To ensure fast processing, please provide:

  • A detailed description of the issue
  • The full lens designation
  • The product serial number

You can contact us regarding:

  • Defective or damaged lenses
  • Complaints and service requests
  • Warranty and guarantee inquiries
  • Repair requests
  • Product returns
  • Incorrectly ordered products
  • Loan and evaluation units

Contact Our Service Team

Phone: +49 (0) 671 601 205
E-mail: isales@schneiderkreuznach.com

If you have any questions, you may also contact your local dealer, the respective camera manufacturer, or one of our international representatives. They will also be happy to assist you.

For the professionals in repair matters who would like to repair successfully by themselves, as well as for all the other service matters we would ask for strict compliance with the following:

  • In order to determine the correct spare parts a detailed lens description incl. serial number is necessary.
  • A remote diagnosis is neither possible for the repair costs nor for the fault analysis. If necessary, we would ask you to send your lens directly to our Service address. Our estimate of costs will then inform you on the necessary measures.
  • For rejected estimates of costs we have to charge a fee of EUR 80.00 + shipping charges + import duty.


Return a product or request a return

If you want to send your products for repair please fill in and attach the covering letter repair consignment to the parcel.

If you want to return goods for some other reasons (eg. loan, wrong ordered goods,...) please fill in and attach the covering letter return consignment to the parcel.

Where to send your lens?